Privacy Policy

At Rosenfield Mediation, we respect your privacy and recognize the sensitive nature of family mediation. We are committed to protecting the personal information you share with us and handling it responsibly.

1. Information We Collect

When you contact Rosenfield Mediation or use our services, we may collect:

• Your name, email address, telephone number and contact preferences.
• Information provided through website forms, emails and consultation requests.
• Personal, family, parenting and financial information relevant to mediation.
• Information necessary for scheduling, billing and administering our services.
• Basic website usage information collected through cookies or similar technologies, where applicable.

We collect only information reasonably necessary for the purposes identified to you.

2. How We Use Your Information

Your information may be used to:

• Respond to inquiries and arrange consultations.
• Assess whether mediation services are appropriate.
• Provide and administer family mediation services.
• Prepare financial summaries, mediation documents and Memoranda of Understanding.
• Communicate with participating parties and their lawyers, where authorized.
• Maintain appropriate business records and comply with legal obligations.

We do not sell or rent your personal information.

3. Confidentiality of Mediation

Rosenfield Mediation offers Closed Family Mediation, which is intended to provide a private and confidential environment for resolving family matters.

Information disclosed during mediation is handled in accordance with the parties’ Closed Mediation Retainer Agreement and applicable law.

Confidentiality is subject to legal and safety-related exceptions, including circumstances involving child protection concerns, serious threats to safety or legally required disclosure.

Individual intake and screening information is handled with particular care, consistent with applicable professional standards.

4. Sharing Information

We may share information with service providers who assist with secure communications, document management, scheduling or other administrative functions, subject to appropriate confidentiality and security arrangements.

Mediation information may also be shared with lawyers or other professionals when properly authorized, or when disclosure is required or permitted by law.

5. Online Meetings and Security

We use reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse or disclosure.

Online meetings and electronic communications are conducted using selected technology providers. No electronic communication or storage system can be guaranteed to be completely secure.

Please avoid submitting highly sensitive financial, medical or family information through the general website contact form. We will provide appropriate instructions for exchanging confidential documents when necessary.

6. Cookies and Website Analytics

Our website may use essential cookies and limited analytics technologies to support website operation and understand how visitors use the site.

Where required, visitors will be provided with appropriate information and choices concerning non-essential cookies.

Google Analytics. With your permission, this website uses Google Analytics, a service provided by Google, to see which pages are useful. It collects information such as the pages you view, your approximate location, and your device and browser. Google is a third-party provider and may process this information outside Canada.

Off unless you choose Accept. Google Analytics does not load, and no Google Analytics cookies are set, unless you choose “Accept” in the cookie notice. If you choose “Decline”, it stays off.

Cookies and how long they last. If you accept, Google Analytics sets cookies named _ga and _ga_ followed by an ID. They are set to expire after 390 days (about 13 months) at most. Some browsers delete them sooner.

How long we remember your choice. Your browser remembers your choice, Accept or Decline, for 6 months, so we don’t ask on every page. After 6 months, or if we change how we use cookies, we ask again.

Changing your mind. You can change your choice at any time with the “Cookie Settings” link at the bottom of every page. If you choose “Decline” after accepting, Google Analytics is switched off and its cookies are deleted from this site. You can also block or delete cookies using your browser’s settings.

7. Retention of Information

We retain personal information only as long as reasonably necessary for mediation, administrative, legal, insurance and professional purposes.

When information is no longer required, we take reasonable steps to securely delete or dispose of it.

8. Your Privacy Rights

You may contact us to request access to your personal information, ask for corrections or raise concerns about how your information is handled.

Requests will be considered in accordance with applicable privacy law, confidentiality obligations and any relevant exceptions.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology or legal requirements.

The current version will be available on this website with its effective date.

10. Contact Us

For questions about this Privacy Policy or the handling of personal information, please contact:

Stephen Rosenfield
Privacy Contact — Rosenfield Mediation
Email: Info@RosenfieldMediation.com
Website: www.RosenfieldMediation.com

This Privacy Policy supplements, but does not replace, the confidentiality and privacy provisions of the Closed Mediation Retainer Agreement.

Not Legal Advice

Information on this website is general information about mediation, not legal advice.